Troubleshooting
Setup
Don't know where to find your API key? In the Papaya dashboard, look for the API or integrations section. Make sure you generate a key for the correct outlet. Contact Papaya support if you need help.
"Invalid API key" error? Double-check that you copied the full key without extra spaces. API keys are outlet-specific — make sure the key matches the outlet you want to connect.
Setup link not working? Try a different browser or incognito window. If the link was from your provider, ask them for a fresh one.
After setup
Reservations not appearing on POS?
- Make sure the reservation system setup is fully complete
- Check that the reservation has a table assigned
- Allow a moment for the sync
- Contact support@mozrest.com if the issue persists
Walk-ins not detected? Allow up to 2 minutes — detection runs every 60 seconds.
Order updates not syncing back? Papaya uses webhooks to send updates. If updates stop arriving, reconnect by going through the setup guide again.
Reconnecting
To reconnect, simply follow the setup guide again with a new link. The new connection replaces the old one — no data is lost.
Still need help?
Email support@mozrest.com with your restaurant name, reservation system, and a description of the issue.