Troubleshooting
Setup
Can't sign in to Lightspeed? Make sure you're using an account with admin access. Standard users may not have permission to authorise integrations.
Don't see your location? Check that the Lightspeed account you signed in with has access to the correct business location. New locations may take a few minutes to appear.
Setup link not working? Try a different browser or incognito window. If the link was from your provider, ask them for a fresh one.
Don't see your reservation system? Contact support@mozrest.com to check compatibility.
Asked for credentials you don't have? Some reservation systems require an API key or venue ID — contact your reservation system provider to obtain it.
After setup
Reservations not appearing on POS?
- Make sure the reservation system setup is fully complete
- Check that the reservation has a table assigned
- Allow a moment for the sync
- Contact support@mozrest.com if the issue persists
"Authorisation expired" error? The Lightspeed connection may have expired due to inactivity or a permissions change. Reconnect by going through the setup process again with your setup link.
Orders on the wrong location? Each location needs its own connection. Contact support@mozrest.com to update.
Walk-ins not detected? Allow up to 2 minutes — detection runs every 60 seconds.
Reconnecting
To reconnect, simply follow the setup guide again with a new link. The new connection replaces the old one — no data is lost.
Still need help?
Email support@mozrest.com with your restaurant name, reservation system, and a description of the issue.