Troubleshooting
Setup
Can't sign in to Foodics? Make sure you're using an account with admin access. Standard users may not have permission to authorise integrations.
Authorisation fails or shows an error? The Mozrest integration may not be enabled in your Foodics developer portal. Ask your Foodics admin to enable it, then try again.
Don't see your branch? Check that the Foodics account you signed in with has access to the correct branch.
Setup link not working? Try a different browser or incognito window. If the link was from your provider, ask them for a fresh one.
Don't see your reservation system? Contact support@mozrest.com to check compatibility.
Asked for credentials you don't have? Some reservation systems require an API key or venue ID — contact your reservation system provider to obtain it.
After setup
Reservations not appearing on POS?
- Make sure the reservation system setup is fully complete
- Check that the reservation has a table assigned
- Allow a moment for the sync
- Contact support@mozrest.com if the issue persists
"Authorisation expired" error? The Foodics connection may have expired due to inactivity or a permissions change. Reconnect by going through the setup process again with your setup link.
Orders on the wrong branch? Each branch needs its own connection. Contact support@mozrest.com to update.
Reconnecting
To reconnect, simply follow the setup guide again with a new link. The new connection replaces the old one — no data is lost.
Still need help?
Email support@mozrest.com with your restaurant name, reservation system, and a description of the issue.