Troubleshooting
Setup
Don't know your Restaurant ID? Check your Chimera account settings or contact Chimera support.
Setup link not working? Try a different browser or incognito window. If the link was from your provider, ask them for a fresh one.
After setup
Reservations not appearing on POS?
- Make sure the reservation system setup is fully complete
- Check that the reservation has a table assigned
- Allow a moment for the sync
- Contact support@mozrest.com if the issue persists
Order updates not syncing back? Reconnect by going through the setup guide again.
Reconnecting
To reconnect, simply follow the setup guide again with a new link. The new connection replaces the old one — no data is lost.
Still need help?
Email support@mozrest.com with your restaurant name, reservation system, and a description of the issue.