Troubleshooting
Setup
Don't know your Merchant ID or Outlet ID? Check your Atlas account settings or contact Atlas support.
Setup link not working? Try a different browser or incognito window. If the link was from your provider, ask them for a fresh one.
After setup
Reservations not appearing on POS?
- Make sure the reservation system setup is fully complete
- Check that the reservation has a table assigned
- Allow a moment for the sync
- Contact support@mozrest.com if the issue persists
Order updates not syncing back? Atlas uses webhooks to send updates. If updates stop arriving, reconnect by going through the setup guide again.
Reconnecting
To reconnect, simply follow the setup guide again with a new link. The new connection replaces the old one — no data is lost.
Still need help?
Email support@mozrest.com with your restaurant name, reservation system, and a description of the issue.